Multiple support channels are available depending on your needs and relationship with Canton Network.
Free, community-driven support channels available to everyone.
Slack
The primary community channel for real-time discussion.
Forum
For longer-form technical discussions and searchable knowledge base.
URL: forum.canton.network
Best for:
- Technical questions that benefit from detailed answers
- Discussions that should be searchable
- Topics that may help others with similar questions
GitHub
For bug reports, feature requests, and source code issues.
What to Include in Support Requests
For effective support, include:
For Development Issues
- Daml/Canton version
- Code snippet or minimal reproduction
- Error messages (full stack trace)
- What you expected vs. what happened
For Operational Issues
Template
Always sanitize logs before sharing—remove private keys, JWTs, passwords, and other sensitive information.
Self-Service Resources
Before contacting support, check these resources:
Mailing Lists
Subscribe to announcements and updates:
URL: lists.sync.global
Office Hours
The community holds regular office hours for:
- New developer onboarding
- Technical deep dives
- Q&A sessions
Check canton.network for scheduled events. 
